FAQ and Terms & Conditions
Q. What carrier oil do you use?
A. We make use of pure extra virgin olive oil.
Q. How long does delivery take?
A. Delivery normally takes 2 to 3 business days. Orders received on Thursdays (after 11am) and Fridays will be sent out on the following Monday to prevent the parcel sitting at the courier warehouse.
Q. How do I track my order?
A. Once your order is ready to be sent out you will receive your tracking detail by email. This email sometimes end up in the spam folder so make sure to check your spam folder regularly.
Q. How do I make arrangements with the courier for delivery at a certain time?
A. Once you have received your tracking number from us you can contact the courier directly to make arrangements. We make use of a third party courier service so once the parcel left our premises we have no further control over your parcel.
Q. How fresh are the edibles?
A. ALL edibles are baked on the morning before the parcel is sent out to ensure freshness. That's why our day starts at 3am in the morning to ensure you have the freshest of products!
Q. How long can edibles be stored?
A. Once you received your edibles they can last upto 2 weeks when kept in an air tight container in the fridge. You can also put the edibles in a freezer for upto 6 months.
Q. How do I store the oil and capsules?
A. It's best to store the oil and capsules at room temperature in a dark space like a drawer. Infused oils can last for more than 3 months. For longer periods it can be stored in the fridge.